Deposit and Payment Terms
Orders placed and due for delivery within six weeks of the order date must be paid in full, orders under £300.00 can be paid by Paypal, Credit/Debit card or Bacs.
Orders over £300.00 must be paid by Direct bank transfer, if you prefer to pay by Credit/Debit card a fee of 3% will be added to the order total. In the event of cancellation 40% of the order value acts as your deposit (see cancellations).
Orders placed and due for delivery after six weeks of the order date will be invoiced for a deposit of 40% of the order value, the balance is payable strictly 28 days before the delivery date.
Deposits are taken to secure the correct number of production days to complete your order. If the balance is not received 28 days before the delivery date we will attempt to contact you to remind you to make payment. If payment is still not met we reserve the right to cancel your order and keep your deposit as by reserving your production days we are also turning down business (see cancellations below).
If orders are cancelled more than 14 days from the delivery date we will issue a refund less the deposit.
All orders are non refundable if cancelled within 14 days of the delivery date.
If for any reason we need to cancel your order, we will offer you a full refund.
Corporate Cake Pops
On confirmation of your order you agree to the Terms and Conditions specified on our website. Any changes to your order must be submitted in writing no less than 10 days prior to your delivery date.
Payment must be paid on receipt of your invoice unless prior permission has been obtained to pay within 30 days of the invoice date. Orders under £300 can be paid by Paypal, Credit/Debit card or Bacs. Orders over £300.00 must be paid by Direct bank transfer, if you prefer to pay by Credit/Debit card a fee of 3% will be added to the order total.
In the event of late payment, we will issue three overdue payment requests, if the invoice remains unpaid, we will take legal action to recover the debt and any expenses incurred will be added to your invoice.
We reserve the right to publish photos of our work on our social media sites, this may contain your logo or product which has been made into a cake pop, these will be published after the date of your event has expired. We do not give permission for the product we have designed for you to be reproduced/ copied in any way unless prior consent has been granted by ourselves.
Every effort is made to protect your order during delivery. It is normal however for some cake pops to crack.
Design your Own Cake Pop
Simply upload a photo or a drawing of what you would like us to make. Please include quantities and delivery dates and a contact number in your email.
Once we receive your image we will email you back with a quote and design options.
We are sure we will impress!!
To the extent permitted by law, we will not be liable to any party for any loss or for any indirect or consequential loss arising under or in connection with your Order.
Our total liability we may have in law shall be limited to the value of your Order.
Lost or delayed Orders
If a whole order is lost or damaged in transit with a courier, I cannot raise a refund, as all couriers do not insure food products or perishable items and therefore I cannot make a claim.
I cannot refund orders which arrive later than a particular date, we always use DPD to courier our parcels and always ensure they go out on time, we use a Next day service, whilst 98% of parcels are delivered the next day, occasionally delays may occur beyond their or my control. To allow for any delivery issues if your cake pops are for a special event, please select a delivery date a day earlier than you require them.
All our cake pops are made to order, as they are also a food product we are unable to issue a refund.
Variation on Product
All our cake pops are hand made and we are very proud of our attention to detail. However, there may be minor differences between each cake pop and a colour variance to the cake pops displayed on our web site.